1. Introduction
Welcome to vivavastraaa.com (“we”, “us”, “our”). We are committed to protecting the privacy and personal information of all users who visit and use our online store. This Privacy Policy outlines how we collect, use, disclose, store, and safeguard your personal data in accordance with applicable laws, including the Personal Data Protection Act, No. 9 of 2022 of Sri Lanka.
By accessing or using our website and services, you consent to the terms of this Privacy Policy.
2. Information We Collect
We collect two main types of information:
A. Personal Information (Provided by You)
When you interact with our website or make a purchase, we may collect:
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Full name
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Email address
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Phone number
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Shipping and billing addresses
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Account login credentials
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Payment information (processed securely through our payment partners)
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Order history and preferences
B. Automatically Collected Information
We collect information automatically using cookies and similar technologies:
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IP address
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Browser type and device information
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Pages visited and actions taken
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Time spent on the website
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Referring URLs
3. How We Use Your Information
We use your personal data for the following purposes:
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To process and fulfill orders
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To communicate order updates, confirmations, and delivery details
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To respond to customer support requests
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To personalize your shopping experience
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To improve our website and services
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To send promotional emails (only with your consent)
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To prevent fraud and ensure website security
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To comply with legal obligations in Sri Lanka
4. Payment Processing
Payments are processed securely through third-party payment gateways. We do not store your full credit or debit card information on our servers. All payment data is handled by our trusted payment partners in accordance with their privacy and security policies.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:
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Enable core website functionality
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Remember your preferences and cart contents
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Analyze traffic and user behavior
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Deliver personalized content and promotions
You may disable cookies in your browser settings; however, this may affect the functionality of the site.
6. Sharing Your Information
We may share your personal information with:
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Shipping and logistics partners for order delivery
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Payment service providers for secure payment processing
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IT service providers for website hosting and maintenance
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Marketing partners (only if you opted in)
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Legal authorities when required by law
We do not sell or rent personal information to third parties.
7. International Transfers
Your information may be accessed or stored by third-party service providers located outside Sri Lanka (e.g., payment processors, cloud services). We ensure that such transfers are protected by appropriate safeguards.
8. Data Security
We use administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute protection against all threats.
9. Your Rights
Under relevant data protection laws, you may have the right to:
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Access the personal information we hold about you
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Request correction or update of inaccurate information
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Request deletion of your data (subject to legal requirements)
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Withdraw consent for marketing communications
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Object to certain types of data processing
To exercise any of these rights, contact us at support@vivavastraaa.com.
10. Data Retention
We retain your personal information only as long as necessary to:
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Complete order fulfillment
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Comply with applicable tax and legal requirements
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Resolve disputes
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Perform internal business purposes
11. Children’s Privacy
Our services are intended for individuals aged 16 years or older. We do not knowingly collect or maintain personal data from persons under this age.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The updated version will be published on this page with a revised Effective Date.